Calling for a cab is a catch-as-catch-can proposition in Laguna, especially if the company knows the rider will be paying with a city voucher — and city officials aren’t happy about it.
The current voucher program isn’t working and even regular calls for a cab aren’t much better served, council members complained.
“You should be able to call a taxi and go, but it doesn’t come,” Mayor Pro Tem Cheryl Kinsman said.
The voucher program was instituted in 2001 to supplement the city’s transit system. Vouchers, which can be purchased by anyone, are redeemable when the city’s bus service is not in operation.
In an effort to improve and promote the service, the City Council voted unanimously at the Aug. 5 meeting to increase the subsidy the city pays the taxi companies that honor the vouchers from $10 to $13, at an additional cost to the city of $6,400 and to better promote the program with key user groups, by making it easier to buy the vouchers.