The public no longer will have to go to City Hall to ask questions, submit requests or make comments.
"City Hall Connect" went online Wednesday and the 24/7 program allows direct communication with City Hall.
A City Hall icon on the city's home page and on the City Council web page opens the program both accessed at http://www.lagunabeachcity.net.
The program is designed to make City Hall more accessible to the public.
"We should show the City Hall doors opening," said Mayor Pro Tem Elizabeth Pearson.
Online contacts to City Hall will automatically be routed to the appropriate department and staff member, who will make a prompt response and follow-up, if needed.